Built for Independent Artists.
A music-focused fulfilment service helping independent artists manage merch, physical releases and customer orders with an artist-first approach.
Selling merch and physical records is a huge part of making your music career work financially. When you already have a day job and music commitments to manage, running an online store becomes a job in itself that gets done between work, gigs, rehearsing & recording.
Using an artist friendly fulfilment company gives you consistency in getting your orders to fans. The people who directly support your music get the service they deserve. Whether you're sending a handful of records/t-shirts each month or fulfilling hundreds of album pre-orders, this service takes the admin off your hands so you can build your fanbase and career in music.
Service options detailed below.
Option 1 - Fully Managed
We manage your customers and take fulfilment completely off your hands.
Fees:
£100 per month
+ £1.50 per-order fulfilment
Includes:
-
Full customer service & email management*
-
Customer query resolution*
-
Reduced per-order fulfilment cost*
-
Storage at insured, gated premises
-
High quality packaging materials
-
Pick & pack fulfilment
-
Order dispatch twice per week
-
Weekly fulfilment reports*
-
Stock monitoring & re-order notifications*
*only available with service option 1
Note: Packaging materials are covered for standard monthly fulfilment volumes. Large pre-order campaigns and high-volume projects may require a contribution, agreed in advance.
Option 2 - Fulfilment Only
You manage your customers. We send the orders.
Fees:
£30 per month
+ £2 per-order fulfilment
Includes:
-
Storage at insured, gated premises
-
High quality packaging materials
-
Pick & pack fulfilment
-
Order dispatch twice per week
Note: Packaging materials are covered for standard monthly fulfilment volumes. Large pre-order campaigns and high-volume projects may require a contribution, agreed in advance.
SERVICE COMPARISON
OPTION 1 - FULLY MANAGED
OPTION 2 - FULFILMENT ONLY
✓
-
✓
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✓
✓
✓
✓
Storage (insured, gated premises)
Packaging materials included
Pick & pack fulfilment
Order dispatch twice per week
Customer service & email management
Customer query resolution
Weekly fulfilment reports
Stock monitoring & reorder notifications
Reduced per-order fulfilment fee
✓ *Standard fulfilment volume
✓
✓ *Standard fulfilment volume
✓
✓
-
✓
-
✓
-
FAQs: What about postage costs?
Your customers pay for postage when purchasing from your online store.
We have a dedicated Royal Mail click & drop account where your card will be stored and charged at checkout to cover postage.
Many artists choose to add £1–£2 to their postage rates to cover fulfilment, or they build fulfilment costs into the RRP of higher-priced products i.e. vinyl records.
Get in touch for more info.